Right now, the Microsoft CRM Team is posting videos about CRM 2011. The most recent one is Living in Outlook. If you use Outlook and/or CRM at all, prepare to have your mind blown. The level of integration between CRM 2011 and Outlook is absolutely amazing! and the best thing is, since it uses Outlook's features to expose CRM data, as Outlook is updated, you get more features in CRM. Of course, that's a double-edged sword. If you're struck on Outlook 2003, you're not going to get a lot of these cool features, as they disn't exist in Outlook 2003. Here is their full blog post as well: http://blogs.msdn.com/b/crm/archive/2010/10/04/microsoft-dynamics-crm-2011-living-in-outlook.aspx