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Dynamics CRM 4: Fixing broken entities

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Dynamics CRM 4: Fixing broken entities

The reason entities sometimes break after importing in CRM is that CRM only exports relationships between two custom entities if both entities are included in an export. I assume this is to avoid breaking on import into a system that doesn’t have the associated custom entity.  You can avoid the problem if you are able to export all related entities together, but sometimes you can’t do that because one is not ready to be deployed for example.

I saw the problem show up when trying to export all forms with a Javascript export tool (both so I could search our javascript easily with Agent Ransack and so I could check in any recent changes to keep a history):

“"\n 0x80040216\n An unexpected error occurred.\n Platform\n"”

Trace log showed:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object.

at Microsoft.Crm.ObjectModel.OrganizationUIService.LabelLoaderPublished.LoadMetadataLabel(Int32 entityType, String attributeName, ExecutionContext context)

Exporting all customizations manually via the export UI resulted in the same exception as was in trace log:

Problem XML

At that point I did a manual binary search of exporting entities to narrow down which entity was the problem.  (It might also show up in trace log; in my case, no such luck.)

Going back to customize entities and looking at the form for the offending entity, there were empty spaces where links to two particular custom entities should be.

Problem Form

Goal now is to delete them from the form and the entity so I can recreate them. http://support.microsoft.com/kb/947096 has the steps:

Open up the problem attributes and note their names.

Create temporary attributes with the same names. This turns the previously broken references on the form into valid references to a text attribute.

Then delete the attributes from the form and any views & publish. This gets references to the attributes off the list of published attributes.

Then delete the attributes and save and publish again to remove any final traces of them.

Then I can manually recreate the relationships and re-add them to the form and views.


Posted by David Eison on Thursday, May 27, 2010 3:47 PM
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